The rental of vehicles by the company Italy Best Rent S.r.l. (hereinafter, the "Lessor") is governed by these general rental terms and conditions (hereinafter, the "General Rental Conditions"), including the Privacy Policy, the rental letter (hereinafter, the "Letter of Rental" or the "Agreement") signed by the customer (hereinafter, the "Customer" or the "Lessee") when renting a vehicle (hereinafter, the "Vehicle"), the Rate Schedule in effect at the time of signing the same Rental Letter (published online at the www.italybestrent.it) and the Damage Policy. The Client declares that it has reviewed all of the documents mentioned above (from now on, collectively, the "Contract Documents") and that he/she has taken complete knowledge of them.
The Client, by signing the Rental Letter, declares to have read and accepted the General Rental Terms and Conditions and to approve specifically the following articles: Art. 2 (Method and time of booking and payment of the rental), Art. 5 (Circulation of the Vehicle and Conditions of Use), Art. 6 (Taking delivery and return of the Vehicle), Art. 7 (Responsibilities of the Client), Art. 8 (Contract in the name and on behalf of a third party and jointly and severally liable), Art. 10 (Charges), Art. 11 (Use of satellite devices), Art. 12 (Termination clause), Art. 14. (Contract amendments), Art. 15 (Applicable Law and Exclusive Jurisdiction), Art. 16 (Translation), Art. 17 (Interpretation), Art. 18 (Domicile and Communications).
General Rental Terms and Conditions.

Art. 1 Vehicle Driving and Rental Accessibility

Both the Client, as the holder of the Rental Agreement, and each driver authorized to drive the vehicle identified in the Letter of Rental, must comply with the identification and qualification formalities required by the Lessor, providing, to extract a copy, a valid identity document. Each driver of the Vehicle agrees not to provide false information concerning his or her generalities, age, address of residence or domicile, telephone number, and e-mail address, as well as about the possession of all the legal requirements for a driving license.
Both the Client and each authorized driver must be at least 19 years of age as well as possess a valid driver's license from an EU/EFTA country that qualifies for the type of vehicle rented, issued at least 12 months ago, which must be shown, to extract a copy. Clients residing in a non-EU foreign country must have a driving license from their home country and a license valid for international use, or translated by an embassy or equivalent authority, and legible in Latin characters. Individuals under 25 years of age and the aforesaid over 75 years of age are allowed access to the rental with the application of a daily surcharge about certain categories of vehicles identified by the Lessor according to age groups. This surcharge is applied to the extent indicated in the Rate Schedule Italy Best Rent.
The possession of a Credit Card is required for the rental of the Vehicle, which is necessary for the relevant deposit. For more details related to the cards of credit cards accepted, it is possible to consult the Rate Book published on the website www.ItalyBestRent.it. In the event of a security deposit or credit card payment under a name different from the original customer, an additional signature from the cardholder is mandatory. This additional signature designates the new holder of the rental contract and assumes the role of the primary driver. The original client will be identified as the secondary driver in this arrangement. This is without prejudice, in any case, to the Lessor's right to refuse the conclusion of the Rental Agreement at its free and unquestionable discretion, without being obliged to give any reasons for this to the Lessee.

Art. 2 Method and time for booking and payment of rental

Rental payment shall be made by major credit cards, debit cards, ATM cards, cash, or through other payment methods agreed in advance with the Lessor in writing. Except in the case of the rental by "Prepaid" or "Payment Card" method of payment online ("Pay Now" option), the balance of the rental fee must be made by the due date for the return of the Vehicle.
Reservations are accepted only according to the category of the Vehicle to which the one selected by the Client belongs; preferences in models are subject to the Lessor's availability and cannot be guaranteed at the time of booking.
In case of unavailability of the booked Vehicle, the Lessor reserves the right to replace it with another of the corresponding or higher category; in case of unavailability also of the latter, the replacement will take place with a vehicle of a lower category but with consequent recalculation of the rate. In case of absolute unavailability to assign a Vehicle, or in case of opposition of the Client to accept a Vehicle different from the category booked, the Lessor's sole burden will be to refund the amount paid by the Client up to that time for the rental of the Vehicle. The refund will be made by re-crediting the amount paid by the Client to the card used for payment.
Any changes requested by the Customer regarding rentals booked on the Website www.italybestrent.it or through the IBR Reservation Center / rental stations, are subject to availability and must be arranged in advance with the Lessor. Extension requests that involve the availability of the same vehicle for periods longer than 30 days.
Reservations made on the Lessor's Website (www.italybestrent.it), which take advantage of the special "Pay now" involves, at the time of booking, charging the full cost of the rental to the payment card indicated by the Client. The Client may cancel a reservation of this type without any additional charge to him or her up to 48 hours from the scheduled pick-up date of the vehicle. To benefit from any refund, the Customer may contact IBR Customer Service through the channels and tools provided (for more details see www.italybestrent.it ). On the other hand, the amount paid online for the rental is not refundable in case of cancellation of the reservation occurring in the 48 hours before the scheduled pickup, nor in case of a reservation with vehicle pickup scheduled in the 48 hours following the request, nor in case of "no show" (failure of the Customer to pick up on the scheduled pick-up date/time), nor in case of lack of requirements for accessibility to the rental. Alternatively, you may take advantage of the "Pay over the counter" option ("Pay on pickup") available on the Lessor's website (www.italybestrent.it).
IBR agrees to honor accepted reservations when the customer shows up at the counter on the confirmed day and time, with a maximum tolerance of 1 hour. If the customer shows up beyond the tolerance, IBR will no longer be required to deliver the vehicle. In case of collection of the vehicle outside office hours, published for all rental stations on the website www.italybestrent.it, the service will be applied "Out of Hours / Out Of Hours," as stated in the IBR Rate Schedule. Likewise, the "Out Of Hours / Out Of Hours" service may be applied for deliveries outside office hours at stations that do not offer "Key-Box" service. The "Out of Hours/Out of Hours" is subject to confirmation and can be requested by contacting the IBR Reservation Center directly.
To confirm the reservation, the Client agrees to present his/her credit card when signing the Contract with the car rental agency, who will make the relevant pre-authorization as a deposit by the criteria established in the IBR Rate Schedule (for more details refer to the online section "Security Deposits," available on the website.
The purchase of any ancillary product or service is optional and left to the discretion and voluntariness of the Customer. The prices and features of the extra services offered by the car rental agency can be found within the Rates Schedule published on the Web site www.italybestrent.it.
Upon signing the Rental Letter, the Client grants authorization to the Lessor to charge the credit card provided for the deposit or rental guarantee. This includes charges for the full consideration of rental fees, such as excess kilometers, additional days, and other applicable charges. The Lessor is also authorized to deduct amounts for damages identified upon the return of the vehicle, deductibles, penalties, and any other fees discovered post-vehicle return (e.g., management service fees, fines, tolls, claims handling fees, and damages to the vehicle). The Lessor may choose to request an additional deposit, either in a form other than a credit card or as a supplement to the credit card guarantee. This supplementary deposit will not be considered part of the Client's rental account, will not accrue interest, and will be refunded upon the termination of the rental, minus any outstanding amounts owed by the Client to the Lessor.
All rentals originating from Italian airports will incur mandatory Airport Charges imposed by airport authorities. These charges, obligatory for any business operating within the airport vicinity, are non-negotiable and must be accepted.

Art. 3 Third Party Liability (TPL) Insurance

Each vehicle is covered by Third Party Liability (TPL) insurance by prevailing laws. This insurance provides coverage for third-party liability concerning individuals, property (excluding transported items), and animals. Any person transported in the Lessor's vehicle is considered equivalent to a third party.
In the event of an accident, the Client is required to complete the Amicable Constatazione Amichevole di Incidente (C.A.I.) form in conjunction with the other involved party. This form is available in the vehicle and must be submitted to the nearest agency of the Lessor (hereinafter referred to as the "Agency") within 24 hours following the incident. Alternatively, the form should be submitted at the time of returning the vehicle if the return occurs within the same 24-hour period after the incident. The accident report form must be fully completed in all its sections to clarify the event's dynamics without ambiguity. Even if no accident has transpired, the Client must explicitly and in writing declare upon the vehicle's return that no event occurred. This is necessary to allow the Lessor to safeguard its rights against potential fraudulent or baseless claims.

Art. 4 Refueling

The Customer is required to return the vehicle with the same fuel level as at the commencement of the rental period unless the "Full Prepaid" option has been purchased. Failure to refuel by the Customer will result in the Lessor performing the refueling, and the associated charges will be incurred by the Client. The cost of the "Refueling" service is as specified in the IBR Rate Schedule, in addition to the cost of the liters of fuel needed to reach the initial fuel level. These costs will be calculated at the price indicated in the Rental Letter.

Art. 5 Vehicle Operation and Usage Conditions

The Customer agrees to exercise the utmost care and diligence in the maintenance and use of the Vehicle, adhering to the destination and specifications as indicated in the registration certificate, and within the legal limits. Additionally, the Customer undertakes:
(I) Not to sublease or rent the Vehicle;
(II) Not to permit anyone other than those authorized in the Rental Letter to operate the Vehicle;
(III) Not to carry out any repair work on the rented Vehicle without the prior written consent of the Lessor;
(IV) To promptly inform the Lessor of any breakdown or abnormality of the Vehicle, cease operation, and defer to the Lessor's instructions regarding potential replacement or return of the Vehicle;
(V) To refuel the Vehicle with the correct fuel, diligently maintain it, regularly check fluid levels, and top up as needed;
(VI) Not to operate the Vehicle under the influence of drugs, narcotics, alcohol, or substances that could impair cognitive abilities and responsiveness;
(VII) To secure the Vehicle with due diligence, activate all available safety features, avoid leaving valuables in plain sight within the passenger compartment, and take all necessary measures to ensure the security of the Lessor's property;
(VIII) To limit the vehicle's operation outside of Italy exclusively to countries within the European Union, Switzerland, or the United Kingdom upon purchasing the "Cross Border Card" service, unless expressly authorized in writing by the Lessor. The "Green Card" (international certificate of insurance) provided with the vehicle documents does not constitute authorization; completion of the necessary documents is required. In case of transit in countries where the Client has committed not to operate the Vehicle, insurance coverages and covenants of limitation and exclusion of liability become void, and any resulting costs incurred by the Lessor will be the responsibility of the Client. This includes costs related to vehicle detention or repatriation, with the Client indemnifying the Lessor for the due amount in addition to the penalty for "Unauthorized foreign traffic" as indicated in the Italy Best Rent Rate Schedule;
(IX) Not to use the Vehicle for transporting contraband, explosive materials, pollutants, or for any transportation that violates laws or regulations;
(X) Not to engage in competitions, sporting or otherwise, or use the Vehicle for testing routes, including on motor racing circuits, as well as giving driving lessons or practicing the same;
(XI) Avoid using the Vehicle on rough or unsuitable roads for its technical characteristics;
(XII) Refrain from using the Vehicle to push or tow another motor vehicle or trailer;
(XIII) Not to use the Vehicle in violation of laws or regulations, even if not explicitly mentioned in Article 5;
(XIV) Promptly inform the Lessor of any notices served by any Authority to the Lessee regarding the Vehicle during the rental period. The Lessor reserves the right to repossess the Vehicle at any place and time in case of violation of the regulations outlined in Article 5;
(XV) Not to transport animals, substances, or any other items that may cause damage to the Vehicle due to their condition or odor. In case of extraordinary cleaning requirements for the Vehicle, the corresponding amount will be charged to the Customer;
(XVI) Not to use the Vehicle to transport people or items for compensation, except in the latter case for commercial vehicles;
(XVII) Refrain from smoking and ensure that passengers do not smoke inside the Vehicle.

Art. 6 Taking Delivery and Return of the Vehicle

The Lessor is responsible for delivering the Vehicle to the Lessee, complete with all legally required accessories and documentation for circulation. Upon accepting the Vehicle, the Lessee acknowledges that the Vehicle, along with its equipment, fittings, and accessories provided by the Lessor, is in mechanically sound working condition, in good overall condition, and conforms to the agreed-upon use.
The Lessee commits to returning the Vehicle, along with its accessories and documents, free of personal belongings, at the specified time and location outlined in the Rental Letter, in the same condition as it was delivered. This includes cleanliness, accounting for wear and tear proportional to the rental duration and mileage. During the return, the Lessee must, in conjunction with the Lessor, inspect the vehicle's condition, noting and signing any discrepancies from the information indicated in the rental letter at the time of delivery. In the absence of a joint inspection, the Client explicitly authorizes the Lessor to charge for any damages discovered on the Vehicle after its return. The Vehicle must be returned during the opening hours of the agency from which it was collected, or at another agency of the Lessor if requested by the Client. If the return occurs outside the agency's opening hours, the rental is considered concluded during the agency's reopening hours, both for fee determination and liability purposes associated with the Vehicle's possession (e.g., damage, theft, total or partial fire, failure to refuel, etc.).
If the Vehicle is not returned to the specified time and location in the Rental Letter (i.e., 59 minutes past the stipulated deadline for return), the Client agrees to pay, as a penalty, an amount equivalent to the "Standard Rate" daily rental rate for each day of delay until return. This is without prejudice to additional damages unless the Lessor issues written authorization to extend the rental. If authorized, the initially agreed-upon rate will apply until the end of the approved period, after which the aforementioned penalty will resume. For rates subject to time constraints (e.g., weekends, holidays, promotions), after the grace period, the full rental amount at the "Standard Rate" will be charged. If the Vehicle is returned to a Lessor's agency other than the one specified in the Rental Letter, "One Way" rental fees will apply (round trip). Regardless, the Client agrees to pay a penalty amount as indicated in the Italy Best Rent Rate Schedule and detailed in Box C) of the Rental Letter.
In the event of a breakdown or at the Lessor's request, the Client must return the Vehicle to any Lessor agency, which will replace it subject to availability, at no cost to the Lessor. The Lessor reserves the right, at its sole discretion, not to provide a replacement Vehicle in the case of insolvency, theft, fire, negligence, or a serious accident involving the rented Vehicle. Any replacement will typically be with a Vehicle of the same category. In case of unavailability, a Vehicle of a lower or higher category may be provided, with corresponding reductions or surcharges applied as outlined in the Italy Best Rent Rate Book. Vehicle replacement is included in the rental fee, except in cases of breakdowns due to the Client's fault or intentional actions.
If the Vehicle documents and/or license plate are not returned, the Client agrees to pay a penalty as indicated in Box B) of the Rental Letter, with compensation for related expenses and damages. Failure to return the Vehicle keys, irrespective of the Vehicle's return, will result in the Client paying a penalty as indicated in Box B) of the Rental Letter, without prejudice to potential additional damages. In case of nondelivery or damage to standard and additional Vehicle accessories, the Client shall pay a penalty as indicated in the IBR Rate Schedule and/or Box B) of the Rental Letter, without prejudice to potential additional damages.
Any claims or complaints against the Lessor related to the rental must be submitted by the Client within 10 days from the date of Vehicle return and/or the closure of the Rental Letter. The Client acknowledges and agrees that claims for reimbursement and/or compensation beyond this deadline will not be entertained.
The Client undertakes to promptly redeliver the Vehicle upon the Lessor's request. Failure to do so authorizes the Lessor to reclaim possession of the Vehicle by any means, even against the Client's will, entirely at the Client's expense.
In the event of early return of the Vehicle before the specified return date/time in the Rental Letter, no refund will be issued for unused rental day

Art. 7 Customer's Liability

The Customer assumes responsibility for any damage, theft, or fire occurring to the Vehicle, as well as fines and/or charges resulting from violations of the Highway Code or other legal provisions, tolls, parking fees, and any other expenses related to the use of the Vehicle during the rental period. The Customer agrees to reimburse all amounts advanced for these purposes, including postal and administrative costs necessary for reimbursement requests.
The Client authorizes the Lessor to charge the cost of handling administrative paperwork related to such claims, as well as the service of handling and notification of fines. This authorization is always subject to the Client's ability to prove that the mentioned defaults and/or damage to the vehicle were not attributable to them. This clause does not alter the burden of proof or preclude the possibility of raising any legal exceptions.
IBR's damage management policy is detailed online in the "Damage Management" section. The Lessor retains the right not to immediately repair the Vehicle if the damage caused by the Client does not affect its functionality. The value of the Vehicle is determined based on the quotation in the periodical Quattroruote at the time of the event, unless it occurs within the first six months of the Vehicle's registration, in which case the reference is the list value when new. The Customer's liability extends to the cost of repairs, the depreciation of the Vehicle, loss of rental income (calculated as described in Article 6 for failure to return the Vehicle within the agreed terms), towing and storage costs, and administrative costs incurred in handling any event or claim arising from the damage caused to the Vehicle or by the claim. These costs will be charged to the Client as outlined in the Italy Best Rent Rate Schedule.
For any breakdown or failure, the Customer must contact the Roadside Assistance Service using the telephone number specified in the Rental Letter. The Tool Wagon Service (for both towing and breakdown assistance) will be charged to the Customer as indicated in the IBR Rate Schedule unless the "Road Assistance" and "Road Assistance Plus" services are purchased.
The deductible mentioned in the Rental Letter remains the full responsibility of the Customer unless the Customer subscribes to one of the services for the limitation/exclusion of liability available in the Rate Book on the website www.italybestrent.it. In any case, insurance coverage effectiveness towards the Client, as well as any limitations of liability provided in their favor, are excluded in cases of intentional or gross negligence, including driving under the influence or in violation of the Highway Code or other laws and regulations. Also excluded from insurance coverage and liability limitations or exclusions are damages intentionally caused by the Customer to the Vehicle or due to negligence. This includes damages to the vehicle's interior (such as the dashboard, airbags, seat belts, touch screen display, etc.), the roof, and the ribbing of vans. Damages resulting from failure to assess the height of the Vehicle and objects protruding or overhanging the roof, damages to the clutch kit due to engine over-revving, damages resulting from incorrect refueling, theft of tires and/or rims, breakage of components due to unauthorized circulation on rough roads, and damages caused by non-compliance with the provisions on Vehicle Circulation and Conditions of Use as outlined in Article 5 are also excluded.
In the event of theft and subsequent recovery of the Vehicle, the compensation owed by the Customer to the Lessor will be determined by applying the daily rental rate "Standard Rate" until the date of release and return of the Vehicle, within the limits of the charged rental fee, with the Client being liable for damages suffered by the Vehicle. In all cases of theft or fire, whether total or partial or acts of vandalism, the Customer must immediately report the incident to the competent authorities, providing a copy of the report within 48 hours, along with the Vehicle keys, to the nearest Agency of the Lessor. The Customer is also obligated to actively collaborate with the Lessor in managing any judicial proceedings. In the case of total theft, the Customer must reimburse the Lessor for the amount corresponding to the entire quantity of fuel. In the case of partial theft, the Customer is required to compensate the Lessor up to the maximum amount of the theft deductible indicated in the Rental Letter.
In the event of an accident, whether suffered or caused by the rented Vehicle, even if the vehicle is undamaged, it is the Customer's obligation to notify the nearest Lessor Agency within 24 hours of the incident, completing and submitting the C.A.I. form. Failure to comply with these reporting obligations renders any insurance coverage or liability limitation provided for the Customer ineffective. In case of non-compliance with reporting and communication obligations as outlined in the preceding paragraphs, all liability limitations and/or exclusions for damages, theft, or fire, whether total or partial, provided in favor of the Customer, will be rendered ineffective. The Customer will also be responsible for damages suffered by the Lessor due to the lack of or delayed communication. If the Customer produces a properly signed C.A.I. form by both parties related to the incident, assuming responsibility for the other party's sole responsibility, the deductible indicated in the Rental Letter will not be the responsibility of the Customer.
Due to the anticipated increase in insurance costs, in the event of a passive or concurrent loss, the Customer is subject to the payment of a fixed penalty indicated in the IBR Rate Schedule, unless greater damages are incurred. This penalty applies even in case of incorrect or incomplete completion of the documentation necessary for managing the loss. At the time of the incident, the Customer must take action to obtain the necessary evidence for a correct identification of responsibility. To this end, the Customer must:
(I) Complete the C.A.I. form or request the intervention and report the incident to the Highway Police, Carabinieri, or Police;
(II) Collect the names and addresses of any present witnesses;
(III) If requested, collaborate with the Lessor, even at a later date, in managing any legal proceedings arising from the incident;
(IV) Not leave the Vehicle unattended and without adequate protections.
The Customer undertakes to ensure the regular maintenance of the Vehicle and to check and, if necessary, adjust the levels of all lubricants, brake oil, and tire pressure.
In the case of seizure or administrative detention of the Vehicle, the Customer agrees to pay the Lessor, in addition to the agreed rental fee, an amount equal to the "Standard Rate" of the daily rental until the date of release and return of the Vehicle.

Art. 8 Contractual Arrangement on Behalf of a Third Party and Shared Responsibility

When a person enters into the rental agreement in the name and/or on behalf of a third party, they shall be jointly and severally liable with the third party for the complete fulfillment of all obligations stipulated in the rental agreement, without the benefit of prior enforcement. The Customer entering into the rental agreement is, in all cases, accountable for any act, action, or omission attributable to the motor vehicle's driver. All clients, additional authorized drivers, and cardholders are jointly and severally liable for all obligations of the rental letter holder arising from the contract and the applicable laws.

Art. 9 Force Majeure

Neither party shall be held responsible for failing to fulfill its obligations under this contract if it can demonstrate that:
(I) The non-performance was caused by an event beyond its control.
(II) At the time of contract conclusion, it was unreasonable to expect consideration of the possibility of such an event occurring and its impact on its ability to perform.
(III) It was not reasonably possible to avoid or remedy such an event or at least its effects.

Art. 10 Charges

The Customer is obligated to remit payments to the Lessor as follows:
(I) The rental fee, determined by the criteria outlined in the IBR Fee Schedule, is accessible on the website www.italybestrent.it, and detailed in informational documents at IBR Agencies. This also applies to arrangements made within the scope of agreements with any Tour Operators. In cases of rentals facilitated through Tour Operators or prepayment, the Customer is jointly and severally liable with to the Lessor for the payment of amounts due under the rental relationship.
(II) Reimbursement of expenses incurred for the retrieval of the Vehicle not returned to the agreed-upon location for any reason.
(III) Settlement of fines imposed on the Client and/or the Lessor for violations of the Highway Code or other applicable regulations committed by the Client during the Vehicle rental period.
(IV) Any other amounts due based on the stipulations of preceding articles, encompassing, but not limited to, refueling services, One Way service/trip fees, substitutions, out-of-hours services, surcharges, penalties, compensations, indemnities, as well as any differences resulting from the use of a service different from the one initially budgeted. In general, charges for damages, fuel shortages, and claimed extra days in the absence of the Client are communicated within 3 working days from the actual takeover of the vehicle (excluding hidden or subsequently detected mechanical damages, which will be notified upon identification). Regarding damage charge requests, the Customer has a 5-business-day window from the notification date to accept or dispute the claimed amount via email. If no dispute is received within this period, the notified amount will be collected. In instances of severely damaged vehicles, the Customer will also incur a charge related to technical detention, calculated as the number of days from a certified technical estimate multiplied by the "Standard Rate" of the vehicle category assigned to the Customer for the rental (refer to the online "Rate Schedule" on the website www.italybestrent.it).
In the event of electronic and/or remote detection of traffic violations, the Lessor will receive the details and forward them to the competent authorities. Settlement of fines cannot be facilitated through the Lessor but must be directly paid by the Client to the Local Authorities responsible for detecting the infraction and issuing the fine. The Lessor will ensure notification to the Client of the infraction details via email to the address provided at the time of entering into the Rental Letter.

Art. 11 Utilization of Satellite Devices

The Client and any potential user of the Vehicle are hereby notified that, for security reasons, certain vehicles may be monitored through GPS devices provided by third-party supplier(s) to safeguard the Lessor from theft or fraudulent activities. These devices may, for instance, capture information such as the vehicle's location with a corresponding map, usable in cases of theft, robbery, or embezzlement; data related to speed and accelerations for claims detection; and statistical mileage data. The databases managing such information are operated by specialized external companies, expressly appointed as Data Processors by the Lessor. Contact details for these companies can be obtained by submitting a detailed request to the Lessor at info@italybestrent.it.
The mentioned data is retained in the databases for a maximum duration of 10 years after the expiration of the rental contract, after which it is automatically deleted.
The Lessor retains the right to share such data with judicial authorities, insurance companies, legal firms, and firms specializing in theft and claims prevention and management. Additionally, the Lessor may use or permit the use of the data content for any actions necessary for its protection.
For more comprehensive details, refer to the online section.

Art. 12 Termination Clause

Violation of the provisions outlined in Articles 1, 2, 3, 4, 5, 6, 7, and 10 grants the Lessor the right to terminate the contract as per Article 1456 of the Civil Code and seek compensation for any additional damages.

Art. 13 Privacy

In compliance with GDPR 679/2016, the Client affirms having received and perused the information regarding the processing of their data entrusted to the Data Controller, Italy Best Rent S.r.l., for the requested service. Specifically, the Client acknowledges being informed about:
● The purposes and methods of data processing.
● The nature of the data provided, along with the obligations or options regarding data provision and the consequences of a potential refusal.
● The extent of data disclosure.
● The rights of the data subject, how to exercise them, and the contact details of the Data Controller.
For more comprehensive details, refer to the online section.

Art. 14 Amendments to the Contract

No amendments to these General Terms and Conditions are permissible without the explicit consent of a representative of the Lessor possessing a valid written power of attorney.

Art. 15 Applicable Law and Exclusive Jurisdiction

The rental relationship outlined in this Contract is subject to Italian Law. In the event of any disputes concerning the relationships detailed in the "Contract Documents," and barring the jurisdiction of the Consumer's Court, exclusive jurisdiction shall lie with the Court of Busto Arsizio (VA).

Art. 16 Translation

In instances of doubt or differences in interpretation, the Italian language version will take precedence over the English or any other foreign language version, as it accurately reflects the intentions of the parties. The English or other language text, available upon the Client's request, serves as a literal translation.

Art. 17 Interpretation

Should any provision of the Contract be deemed invalid or ineffective, whether in part or in whole, said provision will be disregarded, and the Contract will remain valid and effective for the remaining provisions.

Art. 18 Domicile and Communications

For all legal purposes and to facilitate the execution of this rental relationship, the Client declares the election of their domicile at the address communicated to the Lessor in the rental letter. Unless explicitly specified otherwise, communications related to the contract between the parties will be conducted via the email address provided by the client.

Damage Policy

By signing the contract, the Client grants the Lessor the authority to charge the credit card provided for the following:

Damages Found on the Returned Vehicle

The Lessor is authorized to charge the credit card for amounts corresponding to any damages identified on the vehicle upon return. This includes the associated administrative costs for managing paperwork related to the damages found.

Administrative Fee for Damage Handling

Specifically, the handling of procedures related to damages incurs an administrative fee of €60.00, VAT included. This fee covers the administrative overhead associated with processing damage claims.

Utilization of Damage Tables

The Lessor employs Damage Tables, developed and routinely updated by nationally registered adjusters. These tables streamline the management of damages by providing average repair costs for common minor damages. It reflects the charges incurred by body shops and repair facilities for parts and labor. It's important to note that the administrative fees mentioned earlier are not incorporated into the amounts specified in these tables.

Protection Through Limitations/Exclusions of Liability

Customers opting for our limitations/exclusions of liability are afforded protection in the event of damage to the vehicle.

Detection and Charging of Damages

Damages are identified and charged through a systematic process. The Damage Tables serve as a reference for assessing repair costs. Any discrepancies or disputes related to damages are handled promptly and fairly.
This framework aims to ensure transparency and efficiency in managing damages, with the ultimate goal of providing a clear and streamlined process for both parties involved.

Vehicle Inspection Process

Check-Out (Leaving the Vehicle for Rental)

Before departing with the rental vehicle, a thorough inspection takes place.
Existing damages are documented on the designated Check-Out Form.
Clients are urged to review this form meticulously, reporting any discrepancies to our operators before leaving the station.

Check-In (Drop-Off)

Upon return (check-in), a new inspection occurs.
A Check-In Form is provided, indicating any new damage unrelated to normal wear and tear.
Normal wear and tear includes reasonable use-related deterioration, such as minor scratches, chips, and wear on wheel rims and windshield wiper blades.

Normal Wear and Tear Definition

Minor scratches, chips, micro-damage, and expected wear on certain vehicle components are considered normal wear and tear.
For comprehensive details, clients can refer to our Damage Tables.

Efficiency During Peak Periods

During peak periods, our staff may take 15 to 30 minutes for the check-in process, ensuring a detailed discussion with the client regarding any identified damages.
In cases where time is constrained, check-in and inspection proceed in the client's absence.

Transparent Inspection Process

Active client participation is encouraged during both check-out and check-in inspections, promoting a clear understanding of the vehicle's condition at the start and end of the rental period.

Hidden Damages

Unseen Damages During Check-In

● Certain damages might not be immediately apparent during check-in.
● Hidden damages could affect inaccessible car components (e.g., engine, fuel tank, clutch) or maybe concealed due to inadequate lighting or adverse weather conditions.

Transparent Communication Process

● If hidden damages are discovered after the initial check-in, the customer will be promptly notified.
● All relevant documentation proving the identified damages will be provided before any corresponding costs are charged.

Ensuring Customer Awareness

● Our commitment is to maintain transparency in communication, keeping customers informed about any damages detected, even if not immediately visible during the initial inspection.
● Providing detailed documentation ensures clarity and understanding regarding the nature and extent of hidden damages.

Technical Repairs and Downtime

Vehicle Repairs

● In the event of necessary repairs to the vehicle, the customer will be issued a standard repair invoice.
● The invoice will encompass various components, including the "technical downtime days."

Technical Downtime Days

● "Technical downtime days" refer to the period during which the vehicle is out of commission, encompassing both repair duration and spare parts procurement time.

Customer Notification

● The customer will be promptly informed of the need for repairs and the associated technical downtime.
● Clarity in invoicing ensures transparency regarding costs related to both repairs and the corresponding downtime.

Commitment to Communication

● Our commitment is to keep customers informed at every stage of the repair process, ensuring a clear understanding of charges and vehicle downtime.

Detection and Damage Charges

The detection and damage charge process involves three common scenarios:

Simple Damage Agreed Upon at Redelivery

● For damages agreed upon and accepted by the client during check-in, the corresponding amount, as indicated in the Damage Tables (refer to Damage Tables), will be included in the final invoice.

Simple Damage Not Agreed Upon (Client Not Present)

● If the client is not present during check-in, and simple damage is detected, our staff will determine the charge using the Damage Tables (refer to Damage Tables).
● The customer will be notified via email or traditional mail before the actual billing, within 3 working days of the return/collection of the vehicle. The notification will include documentation proving the damage.

Major Damage

● In the case of major damage or damage not listed in the Damage Tables (refer to Damage Tables), an appraisal will be requested from a nationally registered adjuster or a specialized repair shop.
● Within 3 working days of the return/possession of the vehicle, a communication will be sent to the client via electronic or traditional mail. This communication will include a certified technical estimate based on ANIA price lists and schedules, detailing the damage and its associated cost.

Dispute Resolution

In case of disputes, the following resolution process applies:

Dispute Period

The customer has a window of 5 business days from the sending of the notice of charge to dispute the claimed damage amount.

Resolution Within 5 Days

If no dispute is received within the stipulated 5 business days from the debit notice, the collection of the requested charge will proceed.

Documentation in Notifications

All charge notifications will include comprehensive documentation proving the presence of the newly detected damage.

Hidden or Mechanical Damage

Any hidden damage or mechanical damage found after taking charge of the vehicle will be promptly notified, even beyond the standard 3 canonical working days.

Customer Service Department

Any claims or disputes can be directed to our Customer Service Department for resolution. or addressing and resolving issues, customers can contact our dedicated Customer Service Department through the following:
● Website Section: Visit the "Contacts" section on our official website. Our Customer Service team is committed to assisting clients and providing timely resolutions to their concerns.