The rental of vehicles by the company Italy Best Rent S.r.l. (hereinafter, the "Lessor") is governed by these
general rental terms and conditions (hereinafter, the "General Rental Conditions"), including the Privacy
Policy, the rental letter (hereinafter, the "Letter of Rental" or the "Agreement") signed by the customer
(hereinafter, the "Customer" or the "Lessee") when renting a vehicle (hereinafter, the "Vehicle"), the Rate
Schedule in effect at the time of signing the same Rental Letter (published online at the
www.italybestrent.it) and the Damage Policy. The Client declares that it has reviewed all of the documents
mentioned above (from now on, collectively, the "Contract Documents") and that he/she has taken
complete knowledge of them.
The Client, by signing the Rental Letter, declares to have read and accepted the General Rental Terms and
Conditions and to approve specifically the following articles: Art. 2 (Method and time of booking and payment of the rental),
Art. 5 (Circulation of the Vehicle and Conditions of Use), Art. 6 (Taking delivery and return of the Vehicle),
Art. 7 (Responsibilities of the Client), Art. 8 (Contract in the name and on behalf of a third party and jointly and severally liable),
Art. 10 (Charges), Art. 11 (Use of satellite devices), Art. 12 (Termination clause), Art. 14. (Contract amendments), Art. 15 (Applicable
Law and Exclusive Jurisdiction), Art. 16 (Translation), Art. 17 (Interpretation), Art. 18 (Domicile and Communications).
General Rental Terms and Conditions.
Art. 1 Vehicle Driving and Rental Accessibility
Both the Client, as the holder of the Rental Agreement, and each driver authorized to drive the vehicle
identified in the Letter of Rental, must comply with the identification and qualification formalities required by
the Lessor, providing, to extract a copy, a valid identity document. Each driver of the Vehicle agrees not to provide false information concerning his or
her generalities, age, address of residence or domicile, telephone number, and e-mail address, as well as
about the possession of all the legal requirements for a driving license.
Both the Client and each authorized driver must be at least 19 years of age as well as possess a valid
driver's license from an EU/EFTA country that qualifies for the type of vehicle rented, issued at least 12
months ago, which must be shown, to extract a copy.
Clients residing in a non-EU foreign country must have a driving license from their home country and a
license valid for international use, or translated by an embassy or equivalent authority, and legible in Latin
characters. Individuals under 25 years of age and the aforesaid over 75 years of age are allowed access to
the rental with the application of a daily surcharge about certain categories of vehicles identified by the
Lessor according to age groups. This surcharge is applied to the extent indicated in the Rate Schedule
Italy Best Rent.
The possession of a Credit Card is required for the rental of the Vehicle, which is necessary for the relevant
deposit. For more details related to the cards of credit cards accepted, it is possible to consult the Rate
Book published on the website www.ItalyBestRent.it.
In the event of a security deposit or credit card payment under a name different from the original customer,
an additional signature from the cardholder is mandatory. This additional signature designates the new
holder of the rental contract and assumes the role of the primary driver. The original client will be identified
as the secondary driver in this arrangement. This is without prejudice, in any case, to the Lessor's right to
refuse the conclusion of the Rental Agreement at its free and unquestionable discretion, without being
obliged to give any reasons for this to the Lessee.
Art. 2 Method and time for booking and payment of rental
Rental payment shall be made by major credit cards, debit cards, ATM cards, cash, or through other
payment methods agreed in advance with the Lessor in writing. Except in the case of the rental by "Prepaid" or "Payment
Card" method of payment online ("Pay Now" option), the balance of the rental fee must be made by the due date for the return of the
Vehicle.
Reservations are accepted only according to the category of the Vehicle to which the one selected by the
Client belongs; preferences in models are subject to the Lessor's availability and cannot be guaranteed at the time of booking.
In case of unavailability of the booked Vehicle, the Lessor reserves the right to replace it with another of the
corresponding or higher category; in case of unavailability also of the latter, the replacement will take place
with a vehicle of a lower category but with consequent recalculation of the rate. In case of absolute
unavailability to assign a Vehicle, or in case of opposition of the Client to accept a Vehicle different from the
category booked, the Lessor's sole burden will be to refund the amount paid by the Client up to that time for the
rental of the Vehicle. The refund will be made by re-crediting the amount paid by the Client to the card used
for payment.
Any changes requested by the Customer regarding rentals booked on the Website www.italybestrent.it or
through the IBR Reservation Center / rental stations, are subject to availability and must be arranged in advance with the Lessor. Extension
requests that involve the availability of the same vehicle for periods longer than 30 days.
Reservations made on the Lessor's Website (www.italybestrent.it), which take advantage of the special
"Pay now" involves, at the time of booking, charging the full cost of the rental to the payment card indicated
by the Client. The Client may cancel a reservation of this type without any additional charge to him or her
up to 48 hours from the scheduled pick-up date of the vehicle. To benefit from any refund, the Customer
may contact IBR Customer Service through the channels and tools provided (for more details see
www.italybestrent.it ). On the other hand, the amount paid online for the rental is not refundable in case of
cancellation of the reservation occurring in the 48 hours before the scheduled pickup, nor in case of a
reservation with vehicle pickup scheduled in the 48 hours following the request, nor in
case of "no show" (failure of the Customer to pick up on the scheduled pick-up date/time), nor in case of
lack of requirements for accessibility to the rental. Alternatively, you may take advantage of the "Pay over
the counter" option ("Pay on pickup") available on the Lessor's website (www.italybestrent.it).
IBR agrees to honor accepted reservations when the customer shows up at the counter on the confirmed
day and time, with a maximum tolerance of 1 hour. If the customer shows up beyond the tolerance, IBR will
no longer be required to deliver the vehicle. In case of
collection of the vehicle outside office hours, published for all rental stations on the website
www.italybestrent.it, the service will be applied "Out of Hours / Out Of Hours," as stated in the IBR Rate
Schedule. Likewise, the "Out Of Hours / Out Of Hours" service may be applied for deliveries outside office
hours at stations that do not offer "Key-Box" service. The "Out of Hours/Out of Hours" is subject to
confirmation and can be requested by contacting the IBR Reservation Center directly.
To confirm the reservation, the Client agrees to present his/her credit card when signing the Contract with
the car rental agency, who will make the relevant pre-authorization as a deposit by the criteria established
in the IBR Rate Schedule (for more details refer to the online section "Security Deposits," available on the
website.
The purchase of any ancillary product or service is optional and left to the discretion and voluntariness of
the Customer. The prices and features of the extra services offered by the car rental agency can be found
within the Rates Schedule published on the Web site www.italybestrent.it.
Upon signing the Rental Letter, the Client grants authorization to the Lessor to charge the credit card
provided for the deposit or rental guarantee. This includes charges for the full consideration of rental fees,
such as excess kilometers, additional days, and other applicable charges. The Lessor is also authorized to
deduct amounts for damages identified upon the return of the vehicle, deductibles, penalties, and any other
fees discovered post-vehicle return (e.g., management service fees, fines, tolls, claims handling fees, and
damages to the vehicle). The Lessor may choose to request an additional deposit, either in a form other than a credit card or as a
supplement to the credit card guarantee. This supplementary deposit will not be considered part of the
Client's rental account, will not accrue interest, and will be refunded upon the termination of the rental,
minus any outstanding amounts owed by the Client to the Lessor.
All rentals originating from Italian airports will incur mandatory Airport Charges imposed by airport
authorities. These charges, obligatory for any business operating within the airport vicinity, are non-negotiable and must be accepted.
Art. 3 Third Party Liability (TPL) Insurance
Each vehicle is covered by Third Party Liability (TPL) insurance by prevailing laws. This insurance provides
coverage for third-party liability concerning individuals, property (excluding transported items), and animals.
Any person transported in the Lessor's vehicle is considered equivalent to a third party.
In the event of an accident, the Client is required to complete the Amicable Constatazione Amichevole di
Incidente (C.A.I.) form in conjunction with the other involved party. This form is available in the vehicle and
must be submitted to the nearest agency of the Lessor (hereinafter referred to as the "Agency") within 24
hours following the incident. Alternatively, the form should be submitted at the time of returning the vehicle
if the return occurs within the same 24-hour period after the incident. The accident report form must be fully
completed in all its sections to clarify the event's dynamics without ambiguity.
Even if no accident has transpired, the Client must explicitly and in writing declare upon the vehicle's return
that no event occurred. This is necessary to allow the Lessor to safeguard its rights against potential
fraudulent or baseless claims.
Art. 4 Refueling
The Customer is required to return the vehicle with the same fuel level as at the commencement of the
rental period unless the "Full Prepaid" option has been purchased. Failure to refuel by the Customer will
result in the Lessor performing the refueling, and the associated charges will be incurred by the Client. The
cost of the "Refueling" service is as specified in the IBR Rate Schedule, in addition to the cost of the liters
of fuel needed to reach the initial fuel level. These costs will be calculated at the price indicated in the
Rental Letter.
Art. 5 Vehicle Operation and Usage Conditions
The Customer agrees to exercise the utmost care and diligence in the maintenance and use of the Vehicle,
adhering to the destination and specifications as indicated in the registration certificate, and within the legal
limits. Additionally, the Customer undertakes:
(I) Not to sublease or rent the Vehicle;
(II) Not to permit anyone other than those authorized in the Rental Letter to operate the Vehicle;
(III) Not to carry out any repair work on the rented Vehicle without the prior written consent of the Lessor;
(IV) To promptly inform the Lessor of any breakdown or abnormality of the Vehicle, cease operation, and
defer to the Lessor's instructions regarding potential replacement or return of the Vehicle;
(V) To refuel the Vehicle with the correct fuel, diligently maintain it, regularly check fluid levels, and top up
as needed;
(VI) Not to operate the Vehicle under the influence of drugs, narcotics, alcohol, or substances that could
impair cognitive abilities and responsiveness;
(VII) To secure the Vehicle with due diligence, activate all available safety features, avoid leaving valuables
in plain sight within the passenger compartment, and take all necessary measures to ensure the security of
the Lessor's property;
(VIII) To limit the vehicle's operation outside of Italy exclusively to countries within the European Union,
Switzerland, or the United Kingdom upon purchasing the "Cross Border Card" service, unless expressly
authorized in writing by the Lessor. The "Green Card" (international certificate of insurance) provided with
the vehicle documents does not constitute authorization; completion of the necessary documents is
required. In case of transit in countries where the Client has committed not to operate the Vehicle,
insurance coverages and covenants of limitation and exclusion of liability become void, and any resulting
costs incurred by the Lessor will be the responsibility of the Client. This includes costs related to vehicle
detention or repatriation, with the Client indemnifying the Lessor for the due amount in addition to the
penalty for "Unauthorized foreign traffic" as indicated in the Italy Best Rent Rate Schedule;
(IX) Not to use the Vehicle for transporting contraband, explosive materials, pollutants, or for any
transportation that violates laws or regulations;
(X) Not to engage in competitions, sporting or otherwise, or use the Vehicle for testing routes, including on
motor racing circuits, as well as giving driving lessons or practicing the same;
(XI) Avoid using the Vehicle on rough or unsuitable roads for its technical characteristics;
(XII) Refrain from using the Vehicle to push or tow another motor vehicle or trailer;
(XIII) Not to use the Vehicle in violation of laws or regulations, even if not explicitly mentioned in Article 5;
(XIV) Promptly inform the Lessor of any notices served by any Authority to the Lessee regarding the
Vehicle during the rental period. The Lessor reserves the right to repossess the Vehicle at any place and
time in case of violation of the regulations outlined in Article 5;
(XV) Not to transport animals, substances, or any other items that may cause damage to the Vehicle due to
their condition or odor. In case of extraordinary cleaning requirements for the Vehicle, the corresponding
amount will be charged to the Customer;
(XVI) Not to use the Vehicle to transport people or items for compensation, except in the latter case for
commercial vehicles;
(XVII) Refrain from smoking and ensure that passengers do not smoke inside the Vehicle.
Art. 6 Taking Delivery and Return of the Vehicle
The Lessor is responsible for delivering the Vehicle to the Lessee, complete with all legally required
accessories and documentation for circulation. Upon accepting the Vehicle, the Lessee acknowledges that
the Vehicle, along with its equipment, fittings, and accessories provided by the Lessor, is in mechanically
sound working condition, in good overall condition, and conforms to the agreed-upon use.
The Lessee commits to returning the Vehicle, along with its accessories and documents, free of personal
belongings, at the specified time and location outlined in the Rental Letter, in the same condition as it was
delivered. This includes cleanliness, accounting for wear and tear proportional to the rental duration and
mileage. During the return, the Lessee must, in conjunction with the Lessor, inspect the vehicle's condition,
noting and signing any discrepancies from the information indicated in the rental letter at the time of
delivery. In the absence of a joint inspection, the Client explicitly authorizes the Lessor to charge for any
damages discovered on the Vehicle after its return. The Vehicle must be returned during the opening hours
of the agency from which it was collected, or at another agency of the Lessor if requested by the Client. If
the return occurs outside the agency's opening hours, the rental is considered concluded during the
agency's reopening hours, both for fee determination and liability purposes associated with the Vehicle's
possession (e.g., damage, theft, total or partial fire, failure to refuel, etc.).
If the Vehicle is not returned to the specified time and location in the Rental Letter (i.e., 59 minutes past the
stipulated deadline for return), the Client agrees to pay, as a penalty, an amount equivalent to the
"Standard Rate" daily rental rate for each day of delay until return. This is without prejudice to additional
damages unless the Lessor issues written authorization to extend the rental. If authorized, the initially
agreed-upon rate will apply until the end of the approved period, after which the aforementioned penalty will
resume. For rates subject to time constraints (e.g., weekends, holidays, promotions), after the grace period,
the full rental amount at the "Standard Rate" will be charged. If the Vehicle is returned to a Lessor's agency
other than the one specified in the Rental Letter, "One Way" rental fees will apply (round trip). Regardless,
the Client agrees to pay a penalty amount as indicated in the Italy Best Rent Rate Schedule and detailed in
Box C) of the Rental Letter.
In the event of a breakdown or at the Lessor's request, the Client must return the Vehicle to any Lessor
agency, which will replace it subject to availability, at no cost to the Lessor. The Lessor reserves the right,
at its sole discretion, not to provide a replacement Vehicle in the case of insolvency, theft, fire, negligence,
or a serious accident involving the rented Vehicle. Any replacement will typically be with a Vehicle of the
same category. In case of unavailability, a Vehicle of a lower or higher category may be provided, with
corresponding reductions or surcharges applied as outlined in the Italy Best Rent Rate Book. Vehicle
replacement is included in the rental fee, except in cases of breakdowns due to the Client's fault or
intentional actions.
If the Vehicle documents and/or license plate are not returned, the Client agrees to pay a penalty as
indicated in Box B) of the Rental Letter, with compensation for related expenses and damages. Failure to
return the Vehicle keys, irrespective of the Vehicle's return, will result in the Client paying a penalty as
indicated in Box B) of the Rental Letter, without prejudice to potential additional damages. In case of nondelivery or damage to standard and additional Vehicle accessories, the Client shall pay a penalty as
indicated in the IBR Rate Schedule and/or Box B) of the Rental Letter, without prejudice to potential
additional damages.
Any claims or complaints against the Lessor related to the rental must be submitted by the Client within 10
days from the date of Vehicle return and/or the closure of the Rental Letter. The Client acknowledges and
agrees that claims for reimbursement and/or compensation beyond this deadline will not be entertained.
The Client undertakes to promptly redeliver the Vehicle upon the Lessor's request. Failure to do so
authorizes the Lessor to reclaim possession of the Vehicle by any means, even against the Client's will,
entirely at the Client's expense.
In the event of early return of the Vehicle before the specified return date/time in the Rental Letter, no
refund will be issued for unused rental day
Art. 7 Customer's Liability
The Customer assumes responsibility for any damage, theft, or fire occurring to the Vehicle, as well as fines
and/or charges resulting from violations of the Highway Code or other legal provisions, tolls, parking fees,
and any other expenses related to the use of the Vehicle during the rental period. The Customer agrees to
reimburse all amounts advanced for these purposes, including postal and administrative costs necessary
for reimbursement requests.
The Client authorizes the Lessor to charge the cost of handling administrative paperwork related to such
claims, as well as the service of handling and notification of fines. This authorization is always subject to the
Client's ability to prove that the mentioned defaults and/or damage to the vehicle were not attributable to
them. This clause does not alter the burden of proof or preclude the possibility of raising any legal
exceptions.
IBR's damage management policy is detailed online in the "Damage Management" section. The Lessor
retains the right not to immediately repair the Vehicle if the damage caused by the Client does not affect its
functionality. The value of the Vehicle is determined based on the quotation in the periodical Quattroruote at
the time of the event, unless it occurs within the first six months of the Vehicle's registration, in which case
the reference is the list value when new. The Customer's liability extends to the cost of repairs, the
depreciation of the Vehicle, loss of rental income (calculated as described in Article 6 for failure to return
the Vehicle within the agreed terms), towing and storage costs, and administrative costs incurred in
handling any event or claim arising from the damage caused to the Vehicle or by the claim. These costs will
be charged to the Client as outlined in the Italy Best Rent Rate Schedule.
For any breakdown or failure, the Customer must contact the Roadside Assistance Service using the
telephone number specified in the Rental Letter. The Tool Wagon Service (for both towing and breakdown
assistance) will be charged to the Customer as indicated in the IBR Rate Schedule unless the "Road
Assistance" and "Road Assistance Plus" services are purchased.
The deductible mentioned in the Rental Letter remains the full responsibility of the Customer unless the
Customer subscribes to one of the services for the limitation/exclusion of liability available in the Rate Book
on the website www.italybestrent.it. In any case, insurance coverage effectiveness towards the Client, as
well as any limitations of liability provided in their favor, are excluded in cases of intentional or gross
negligence, including driving under the influence or in violation of the Highway Code or other laws and
regulations. Also excluded from insurance coverage and liability limitations or exclusions are damages
intentionally caused by the Customer to the Vehicle or due to negligence. This includes damages to the
vehicle's interior (such as the dashboard, airbags, seat belts, touch screen display, etc.), the roof, and the
ribbing of vans. Damages resulting from failure to assess the height of the Vehicle and objects protruding or
overhanging the roof, damages to the clutch kit due to engine over-revving, damages resulting from
incorrect refueling, theft of tires and/or rims, breakage of components due to unauthorized circulation on
rough roads, and damages caused by non-compliance with the provisions on Vehicle Circulation and
Conditions of Use as outlined in Article 5 are also excluded.
In the event of theft and subsequent recovery of the Vehicle, the compensation owed by the Customer to
the Lessor will be determined by applying the daily rental rate "Standard Rate" until the date of release and
return of the Vehicle, within the limits of the charged rental fee, with the Client being liable for damages
suffered by the Vehicle. In all cases of theft or fire, whether total or partial or acts of vandalism, the Customer must immediately
report the incident to the competent authorities, providing a copy of the report within 48 hours, along with
the Vehicle keys, to the nearest Agency of the Lessor. The Customer is also obligated to actively
collaborate with the Lessor in managing any judicial proceedings. In the case of total theft, the Customer
must reimburse the Lessor for the amount corresponding to the entire quantity of fuel. In the case of partial
theft, the Customer is required to compensate the Lessor up to the maximum amount of the theft deductible
indicated in the Rental Letter.
In the event of an accident, whether suffered or caused by the rented Vehicle, even if the vehicle is
undamaged, it is the Customer's obligation to notify the nearest Lessor Agency within 24 hours of the
incident, completing and submitting the C.A.I. form. Failure to comply with these reporting obligations
renders any insurance coverage or liability limitation provided for the Customer ineffective. In case of non-compliance with reporting and communication obligations as outlined in the preceding paragraphs, all
liability limitations and/or exclusions for damages, theft, or fire, whether total or partial, provided in favor of
the Customer, will be rendered ineffective. The Customer will also be responsible for damages suffered by
the Lessor due to the lack of or delayed communication. If the Customer produces a properly signed C.A.I. form by both parties related to the incident, assuming
responsibility for the other party's sole responsibility, the deductible indicated in the Rental Letter will not be
the responsibility of the Customer.
Due to the anticipated increase in insurance costs, in the event of a passive or concurrent loss, the
Customer is subject to the payment of a fixed penalty indicated in the IBR Rate Schedule, unless greater
damages are incurred. This penalty applies even in case of incorrect or incomplete completion of the
documentation necessary for managing the loss.
At the time of the incident, the Customer must take action to obtain the necessary evidence for a correct
identification of responsibility. To this end, the Customer must:
(I) Complete the C.A.I. form or request the intervention and report the incident to the Highway Police,
Carabinieri, or Police;
(II) Collect the names and addresses of any present witnesses;
(III) If requested, collaborate with the Lessor, even at a later date, in managing any legal proceedings
arising from the incident;
(IV) Not leave the Vehicle unattended and without adequate protections.
The Customer undertakes to ensure the regular maintenance of the Vehicle and to check and, if necessary,
adjust the levels of all lubricants, brake oil, and tire pressure.
In the case of seizure or administrative detention of the Vehicle, the Customer agrees to pay the Lessor, in
addition to the agreed rental fee, an amount equal to the "Standard Rate" of the daily rental until the date of
release and return of the Vehicle.
Art. 8 Contractual Arrangement on Behalf of a Third Party and Shared Responsibility
When a person enters into the rental agreement in the name and/or on behalf of a third party, they shall be
jointly and severally liable with the third party for the complete fulfillment of all obligations stipulated in the
rental agreement, without the benefit of prior enforcement. The Customer entering into the rental
agreement is, in all cases, accountable for any act, action, or omission attributable to the motor vehicle's
driver. All clients, additional authorized drivers, and cardholders are jointly and severally liable for all
obligations of the rental letter holder arising from the contract and the applicable laws.
Art. 9 Force Majeure
Neither party shall be held responsible for failing to fulfill its obligations under this contract if it can
demonstrate that:
(I) The non-performance was caused by an event beyond its control.
(II) At the time of contract conclusion, it was unreasonable to expect consideration of the possibility of such
an event occurring and its impact on its ability to perform.
(III) It was not reasonably possible to avoid or remedy such an event or at least its effects.
Art. 10 Charges
The Customer is obligated to remit payments to the Lessor as follows:
(I) The rental fee, determined by the criteria outlined in the IBR Fee Schedule, is accessible on the website
www.italybestrent.it, and detailed in informational documents at IBR Agencies. This also applies to
arrangements made within the scope of agreements with any Tour Operators. In cases of rentals facilitated
through Tour Operators or prepayment, the Customer is jointly and severally liable with to the Lessor for the
payment of amounts due under the rental relationship.
(II) Reimbursement of expenses incurred for the retrieval of the Vehicle not returned to the agreed-upon
location for any reason.
(III) Settlement of fines imposed on the Client and/or the Lessor for violations of the Highway Code or other
applicable regulations committed by the Client during the Vehicle rental period.
(IV) Any other amounts due based on the stipulations of preceding articles, encompassing, but not limited
to, refueling services, One Way service/trip fees, substitutions, out-of-hours services, surcharges, penalties,
compensations, indemnities, as well as any differences resulting from the use of a service different from the
one initially budgeted. In general, charges for damages, fuel shortages, and claimed extra days in the
absence of the Client are communicated within 3 working days from the actual takeover of the vehicle
(excluding hidden or subsequently detected mechanical damages, which will be notified upon
identification). Regarding damage charge requests, the Customer has a 5-business-day window from the
notification date to accept or dispute the claimed amount via email. If no dispute is received within this
period, the notified amount will be collected. In instances of severely damaged vehicles, the Customer will
also incur a charge related to technical detention, calculated as the number of days from a certified
technical estimate multiplied by the "Standard Rate" of the vehicle category assigned to the Customer for
the rental (refer to the online "Rate Schedule" on the website www.italybestrent.it).
In the event of electronic and/or remote detection of traffic violations, the Lessor will receive the details and
forward them to the competent authorities. Settlement of fines cannot be facilitated through the Lessor but
must be directly paid by the Client to the Local Authorities responsible for detecting the infraction and
issuing the fine. The Lessor will ensure notification to the Client of the infraction details via email to the
address provided at the time of entering into the Rental Letter.
Art. 11 Utilization of Satellite Devices
The Client and any potential user of the Vehicle are hereby notified that, for security reasons, certain
vehicles may be monitored through GPS devices provided by third-party supplier(s) to safeguard the Lessor
from theft or fraudulent activities. These devices may, for instance, capture information such as the
vehicle's location with a corresponding map, usable in cases of theft, robbery, or embezzlement; data
related to speed and accelerations for claims detection; and statistical mileage data. The databases
managing such information are operated by specialized external companies, expressly appointed as Data
Processors by the Lessor. Contact details for these companies can be obtained by submitting a detailed
request to the Lessor at info@italybestrent.it.
The mentioned data is retained in the databases for a maximum duration of 10 years after the expiration of
the rental contract, after which it is automatically deleted.
The Lessor retains the right to share such data
with judicial authorities, insurance companies, legal firms, and firms specializing in theft and claims
prevention and management. Additionally, the Lessor may use or permit the use of the data content for any
actions necessary for its protection.
For more comprehensive details, refer to the online section.
Art. 12 Termination Clause
Violation of the provisions outlined in Articles 1, 2, 3, 4, 5, 6, 7, and 10 grants the Lessor the right to
terminate the contract as per Article 1456 of the Civil Code and seek compensation for any additional
damages.
Art. 13 Privacy
In compliance with GDPR 679/2016, the Client affirms having received and perused the information
regarding the processing of their data entrusted to the Data Controller, Italy Best Rent S.r.l., for the
requested service. Specifically, the Client acknowledges being informed about:
● The purposes and methods of data processing.
● The nature of the data provided, along with the obligations or options regarding data provision and
the consequences of a potential refusal.
● The extent of data disclosure.
● The rights of the data subject, how to exercise them, and the contact details of the Data Controller.
For more comprehensive details, refer to the online section.
Art. 14 Amendments to the Contract
No amendments to these General Terms and Conditions are permissible without the explicit consent of a
representative of the Lessor possessing a valid written power of attorney.
Art. 15 Applicable Law and Exclusive Jurisdiction
The rental relationship outlined in this Contract is subject to Italian Law. In the event of any disputes
concerning the relationships detailed in the "Contract Documents," and barring the jurisdiction of the
Consumer's Court, exclusive jurisdiction shall lie with the Court of Busto Arsizio (VA).
Art. 16 Translation
In instances of doubt or differences in interpretation, the Italian language version will take precedence over
the English or any other foreign language version, as it accurately reflects the intentions of the parties. The
English or other language text, available upon the Client's request, serves as a literal translation.
Art. 17 Interpretation
Should any provision of the Contract be deemed invalid or ineffective, whether in part or in whole, said
provision will be disregarded, and the Contract will remain valid and effective for the remaining provisions.
Art. 18 Domicile and Communications
For all legal purposes and to facilitate the execution of this rental relationship, the Client declares the
election of their domicile at the address communicated to the Lessor in the rental letter. Unless explicitly
specified otherwise, communications related to the contract between the parties will be conducted via the
email address provided by the client.
Damage Policy
By signing the contract, the Client grants the Lessor the authority to charge the credit card provided for the
following:
Damages Found on the Returned Vehicle
The Lessor is authorized to charge the credit card for amounts corresponding to any damages identified on
the vehicle upon return. This includes the associated administrative costs for managing paperwork related
to the damages found.
Administrative Fee for Damage Handling
Specifically, the handling of procedures related to damages incurs an administrative fee of €60.00, VAT
included. This fee covers the administrative overhead associated with processing damage claims.
Utilization of Damage Tables
The Lessor employs Damage Tables, developed and routinely updated by nationally registered adjusters.
These tables streamline the management of damages by providing average repair costs for common minor
damages. It reflects the charges incurred by body shops and repair facilities for parts and labor. It's
important to note that the administrative fees mentioned earlier are not incorporated into the amounts
specified in these tables.
Protection Through Limitations/Exclusions of Liability
Customers opting for our limitations/exclusions of liability are afforded protection in the event of damage to
the vehicle.
Detection and Charging of Damages
Damages are identified and charged through a systematic process. The Damage Tables serve as a
reference for assessing repair costs. Any discrepancies or disputes related to damages are handled
promptly and fairly.
This framework aims to ensure transparency and efficiency in managing damages, with the ultimate goal of
providing a clear and streamlined process for both parties involved.
Vehicle Inspection Process
Check-Out (Leaving the Vehicle for Rental)
Before departing with the rental vehicle, a thorough inspection takes place.
Existing damages are documented on the designated Check-Out Form.
Clients are urged to review this form meticulously, reporting any discrepancies to our operators before
leaving the station.
Check-In (Drop-Off)
Upon return (check-in), a new inspection occurs.
A Check-In Form is provided, indicating any new damage unrelated to normal wear and tear.
Normal wear and tear includes reasonable use-related deterioration, such as minor scratches, chips, and
wear on wheel rims and windshield wiper blades.
Normal Wear and Tear Definition
Minor scratches, chips, micro-damage, and expected wear on certain vehicle components are considered
normal wear and tear.
For comprehensive details, clients can refer to our Damage Tables.
Efficiency During Peak Periods
During peak periods, our staff may take 15 to 30 minutes for the check-in process, ensuring a detailed
discussion with the client regarding any identified damages.
In cases where time is constrained, check-in and inspection proceed in the client's absence.
Transparent Inspection Process
Active client participation is encouraged during both check-out and check-in inspections, promoting a clear
understanding of the vehicle's condition at the start and end of the rental period.
Hidden Damages
Unseen Damages During Check-In
● Certain damages might not be immediately apparent during check-in.
● Hidden damages could affect inaccessible car components (e.g., engine, fuel tank, clutch) or maybe
concealed due to inadequate lighting or adverse weather conditions.
Transparent Communication Process
● If hidden damages are discovered after the initial check-in, the customer will be promptly notified.
● All relevant documentation proving the identified damages will be provided before any
corresponding costs are charged.
Ensuring Customer Awareness
● Our commitment is to maintain transparency in communication, keeping customers informed about
any damages detected, even if not immediately visible during the initial inspection.
● Providing detailed documentation ensures clarity and understanding regarding the nature and extent
of hidden damages.
Technical Repairs and Downtime
Vehicle Repairs
● In the event of necessary repairs to the vehicle, the customer will be issued a standard repair
invoice.
● The invoice will encompass various components, including the "technical downtime days."
Technical Downtime Days
● "Technical downtime days" refer to the period during which the vehicle is out of commission,
encompassing both repair duration and spare parts procurement time.
Customer Notification
● The customer will be promptly informed of the need for repairs and the associated technical
downtime.
● Clarity in invoicing ensures transparency regarding costs related to both repairs and the
corresponding downtime.
Commitment to Communication
● Our commitment is to keep customers informed at every stage of the repair process, ensuring a
clear understanding of charges and vehicle downtime.
Detection and Damage Charges
The detection and damage charge process involves three common scenarios:
Simple Damage Agreed Upon at Redelivery
● For damages agreed upon and accepted by the client during check-in, the corresponding amount,
as indicated in the Damage Tables (refer to Damage Tables), will be included in the final invoice.
Simple Damage Not Agreed Upon (Client Not Present)
● If the client is not present during check-in, and simple damage is detected, our staff will determine
the charge using the Damage Tables (refer to Damage Tables).
● The customer will be notified via email or traditional mail before the actual billing, within 3 working
days of the return/collection of the vehicle. The notification will include documentation proving the
damage.
Major Damage
● In the case of major damage or damage not listed in the Damage Tables (refer to Damage Tables),
an appraisal will be requested from a nationally registered adjuster or a specialized repair shop.
● Within 3 working days of the return/possession of the vehicle, a communication will be sent to the
client via electronic or traditional mail. This communication will include a certified technical estimate
based on ANIA price lists and schedules, detailing the damage and its associated cost.
Dispute Resolution
In case of disputes, the following resolution process applies:
Dispute Period
The customer has a window of 5 business days from the sending of the notice of charge to dispute the
claimed damage amount.
Resolution Within 5 Days
If no dispute is received within the stipulated 5 business days from the debit notice, the collection of the
requested charge will proceed.
Documentation in Notifications
All charge notifications will include comprehensive documentation proving the presence of the newly
detected damage.
Hidden or Mechanical Damage
Any hidden damage or mechanical damage found after taking charge of the vehicle will be promptly
notified, even beyond the standard 3 canonical working days.
Customer Service Department
Any claims or disputes can be directed to our Customer Service Department for resolution. or addressing
and resolving issues, customers can contact our dedicated Customer Service Department through the
following:
● Website Section: Visit the "Contacts" section on our official website.
Our Customer Service team is committed to assisting clients and providing timely resolutions to their
concerns.